Refund policy

Because every item at Real Cute Gifts is custom made and personalized just for you, we do not accept returns or exchanges once an order has been placed. All sales are final.

Damages and issues
We still want you to love what you receive. Please inspect your order as soon as it arrives, and contact us right away at realcutegifts@gmail.com if your item arrives damaged, defective, or incorrect. We'll work with you to make it right with a replacement or refund.

Order changes and cancellations
Because production begins shortly after an order is placed, we can only accommodate changes or cancellations within 24 hours of purchase. Please reach out as soon as possible at realcutegifts@gmail.com if you need to make a change.

European Union 14 day cooling off period
If your order is shipping into the European Union, you normally have the right to cancel your order within 14 days of purchase without giving a reason. Because our items are made to order and personalized to your specifications, this right does not apply once production has begun — please contact us as soon as possible if you wish to cancel before that happens.

Refunds
If a refund is approved for a damaged, defective, or incorrect item, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.